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Awards and Recognition

When it comes to delivering excellent products and services we measure our success on whether we’ve done the right thing for our members.

It’s an added bonus when we are also consistently recognised for our commitment to serving our customers.

 

Defaqto Star Ratings

Protect Policy - 2019, 2018, 2017, 2016, 2012
 
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Cover Excellence Awards

Best Individual Income Protection - 2016
Best New Product - 2016
Highly Commended Individual Income Protection - 2017, 2015, 2012
Highly Commended Best Added Value - 2017, 2018

 

 

Defaqto Service Ratings

Gold - 2019

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Protection Review

Gold - Mutual Benefits - 2017

Gold - Care Assistance Benefit and Death Benefit - 2016

Gold - Short Term Protect - 2016

Gold - Protect - 2011

 

 

Health Insurance Daily Awards

Best Income Protection Provider - 2018

8 out of 10 - Short Term Protect, Care Assistance Benefit and Death Benefit
 
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Moneyfacts Awards

Highly Commended Innovation - 2011

 

 

 

 

 

 

 

 

LifeSearch Protection Awards

Best Income Protection Provider - 2018, 2017, 2012

The Nick Crossman Award for Best PR & Marketing - 2018

Best Protection Leader (Iain Clark) - 2018

Individual Protection Hero (Debbie Bonser) - 2019

AKG Rating

B- Rating - 2019, 2018

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Cover Customer Care Awards

Best Marketing - 2019
Outstanding Customer Care (Individual) - James Dungworth, British Friendly 2019
Young Person of the Year - Highly Commended: Charlie Shearman, British Friendly 2019
Customer Service 'Above and Beyond' - 2018
Best Underwriting Team - 2018
 
 
 

W&F Finance Awards

Best Income Protection Product Provider (England) - 2018

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Life Insurance International Awards

Most Engaging Customer Experience - 2018
 
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