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Awards and Recognition

When it comes to delivering excellent products and services we measure our success on whether we’ve done the right thing for our members.

It’s an added bonus when we are also consistently recognised for our commitment to serving our customers.

 

Defaqto Star Ratings

Protect Policy - 2018, 2017, 2016, 2012
 
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Cover Excellence Awards

Best Individual Income Protection - 2016
Best New Product - 2016
Highly Commended Individual Income Protection - 2017, 2015, 2012
Highly Commended Best Added Value - 2017, 2018

Moneyfacts Awards

Protection Review

Highly Commended Innovation - 2011

Gold - Mutual Benefits - 2017

 

Gold - Care Assistance Benefit and Death Benefit - 2016

LifeSearch Protection Awards

Gold - Short Term Protect - 2016

Best Income Protection Provider - 2018, 2017, 2012

Silver - Breathing Space - 2013

The Nick Crossman Award for Best PR & Marketing - 2018

Gold - Protect - 2011
Best Protection Leader (Iain Clark) - 2018  
   

Cover Customer Care Awards

Customer Service 'Above and Beyond' - 2018
Best Underwriting Team - 2018
 

Life Insurance International Awards

Most Engaging Customer Experience - 2018
 
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Health Insurance Daily Awards

Best Income Protection Provider - 2018
8 out of 10 - Short Term Protect, Care Assistance Benefit and Death Benefit
 
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W&F Finance Awards

Best Income Protection Product Provider (England) - 2018
 
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