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Awards and Recognition

When it comes to delivering excellent products and services we measure our success on whether we’ve done the right thing for our members.

It’s an added bonus when we are also consistently recognised for our commitment to serving our customers.

 

 

Defaqto Service Rating

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Cover Excellence Awards

Best Individual Income Protection - 2016
Best New Product - 2016
Highly Commended Individual Income Protection - 2017, 2015, 2012
Highly Commended Best Added Value - 2020, 2017, 2018

 


 

Protection Review

Unsung Hero Award - James Dungworth, 2019
Life and Health Claims Award - 2019
Gold - Mutual Benefits - 2017
Gold - Care Assistance Benefit and Death Benefit - 2016
Gold - Short Term Protect - 2016
Gold - Protect - 2011

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Moneyfacts Awards

Highly Commended Innovation - 2011


 

Health Insurance Daily

Health Insurance Daily Awards
Best Income Protection Provider - 2018
8 out of 10 - Short Term Protect, Care Assistance Benefit and Death Benefit

 

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Cover Customer Care Awards

Best Marketing - 2019
Highly Commended Best Marketing Team - 2020
Highly Commended Best Claims Management/Claims Team - 2020
Outstanding Customer Care (Individual) - James Dungworth, British Friendly 2019
Young Person of the Year - Highly Commended: Charlie Shearman, British Friendly 2019
Customer Service 'Above and Beyond' - 2018
Best Underwriting Team - 2018

 


 

Lifesearch Protection Awards

LifeSearch Protection Awards
Best Income Protection Provider - 2018, 2017, 2012
The Nick Crossman Award for Best PR & Marketing - 2018
Best Protection Leader (Iain Clark) - 2018
Individual Protection Hero (Debbie Bonser) - 2019

 


 

Life Insurance International Awards

Most Engaging Customer Experience - 2018

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W&F Finance Awards

Best Income Protection Product Provider (England) - 2018

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