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Support for customers

We know times are tough - but here’s how we can help

Option 1

Set up a Premium Holiday

If your client hasn't missed any premiums yet, or if they’re able to pay off the premiums they have missed, they may be able to take a Premium Holiday. This suspends their cover for a set period and means they won’t need to pay any more premiums until they're back on their feet.

Suspending cover means they will not be able to make a claim for illness or injury during the Premium Holiday. Once they're in a position to resume their cover, they can simply get in touch to discuss their options to restart their cover. While on a Premium Holiday your client can still access our discretionary Mutual Benefits programme. Your client can refer to their policy Terms and Conditions for full details about the Premium Holiday option. 



Option 2

Make flexible premium payments

If your client has already missed some of their monthly premium payments, we can give them more flexibility around when they re-pay these alongside their usual monthly premium.




Option 3

Temporary benefit reduction

You may be able to set up a temporary benefit reduction. This allows you to lower your premiums for a set period of time, without answering additional health or lifestyle questions.