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Our People

If you want to speak to the decision makers so you can get answers quickly...the feeling's mutual

 

Senior Leaders

Simon Owens Lorraine Donald Paul Andrews
Chief Financial Officer Head of Operations Claims and Underwriting Director
     
Julie Greenwood Georgina Rose Helen Bilson  
Distribution Director Risk and Compliance Director People Manager  
     
Trevor Parker Bundy Jill Chipchase    
Interim Finance Director Company Secretary     

If you want to speak to one of our Senior Leaders please call 01234 358344 and they will be happy to help.


Distribution Team

We have a dedicated Distribution Team that make time to understand your business and help turn your clients and potential clients into satisfied members. Our Distribution Team are easy to get hold of and will help guide you through the process of registering with us, answering any of your questions about our procedures or products, arranging bespoke training sessions with our Account Managers and putting you in touch with other key decision makers.
 
Adam Shipton Debbie Bonser Emma Vaughan
Head of National Accounts Senior National Account Manager (Midlands) National Account Manager (North)
     
Georgia StLedger Katie Perry Megan Pearce  
Network Support Executive Partnership Support Manager Partnership Support Executive  
     
Lewis Donald      
Partnership Support Executive      

If you want to speak to our Distribution Team please call 01234 358344  or email sales@britishfriendly.com and they will be happy to help.


Products and Marketing Team

We have a dedicated Product and Marketing Team to bring value to your clients policy every step of the way. 
 
Emma Thomson Nicolette Fletcher Meredith Illman
Product Strategist Interim Marketing Manager Marketing Manager
     
Pouja Ram Scott Younger    
Digital Marketing Executive Marketing Communications Executive    

If you want to speak to our Product and Marketing Team please call 01234 358344  or email marketing@britishfriendly.com and they will be happy to help.


Underwriting and Claims Team

Our Underwriters and Claims Assessors work hard to ensure your clients are able to get the cover they need by recommending the best options to suit the needs of each individual applicant. Ask to speak with our Underwriters and Claims Assessors if you have any pre-sales or claims related questions - they’re always more than happy to help.  
 
Debbie Elms Stephen Betteridge Nigel Campbell
Underwriting Development Manager Medical Underwriter Medical Underwriter
     
Carol-Anne Lyon Lesley Murphy James Dunworth  
Medical Underwriter Medical Underwriter Claims Manager  
     
Stuart McGrath Natalia Kozlowska Sharron Alexis
Claims Manager Claims Manager Claims and Underwriting Administrator
     
Sam Rose Nicola Dixon Megan Marshall
Claims and Underwriting Administrator Claims and Underwriting Administrator Claims Manager

If you want to speak to our Claims and Underwriting Team please call 01234 358344  or email claims@britishfriendly.com and they will be happy to help.


Member Services Team

Our Member Services Team are your client’s first point of contact with the Society once they’ve made an application. They ensure that your client’s application is processed quickly and put on risk as soon as possible. If you have any questions about the progress of your client’s application, give our Member Services Team a call and they’ll be happy to give you an update. They are also available to answer any questions your clients may have about the terms of their policy and to make any changes to policy details once on risk.
 
Clare Simpson Karen McFarlane Kaysha Banton
New Business Supervisor New Business Administrator New Business Administrator      
     
Fiona Hatfield      
Admin Support      

 

   
Kalpana Mistry Brenda Peterson Norma Chung-Bardalez
Membership Services Supervisor Membership Services Administrator Membership Services Administrator
     
Wendy Cartwright Adam Rowles  
Membership Services Administrator Retention Specialist        

 

   
Laura Godsall Rosie Ram Philipa Wilson
Member Experience Executive Admin Support Admin Support

If you want to speak to our Member Services Team please call 01234 358344  or email enquiries@britishfriendly.com and they will be happy to help.