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Our People

If you want to speak to the decision makers so you can get answers quickly...the feeling's mutual

 

Executive Team

Gordon Hull Simon Owens Julie Greenwood
Chief Executive Officer Chief Financial Officer Distribution and Marketing Director

 

Senior Management Team

Trevor Parker Bundy Lorraine Donald Debbie Elms
Interim Finance Director Head of Operations Interim Claims and Underwriting Director
     
Lauren Davison Jill Chipchase Stuart Williams  
Head of Compliance Company Secretary Head of IT  
   

 

Distribution & Marketing Team

We have a dedicated Distribution and Marketing Team that make time to understand your business and help turn your clients and potential clients into satisfied members. Our Distribution and Marketing Team are easy to get hold of and will help guide you through the process of registering with us, answering any of your questions about our procedures or products, arranging bespoke training sessions with our Account Managers and putting you in touch with other key decision makers.
 
Adam Shipton Debbie Bonser Emma Vaughan
Head of National Accounts Senior National Account Manager (Midlands) National Account Manager (North)
     
Georgia StLedger Katie Perry Lewis Donald  
Network Support Executive Partnership Support Manager Partnership Support Executive  
     
Meredith Illman Pouja Ram Scott Younger  
Marketing Manager Digital Marketing Executive Marketing Communications Executive  

If you want to speak to our Distribution Team please call 01234 358344  or email sales@britishfriendly.com and they will be happy to help. Alternatively for marketing related queries, you can speak to our Marketing Team please call 01234 358344  or email marketing@britishfriendly.com and they will be happy to help.


 

Underwriting and Claims Team

Our Underwriters and Claims Assessors work hard to ensure your clients are able to get the cover they need by recommending the best options to suit the needs of each individual applicant. Ask to speak with our Underwriters and Claims Assessors if you have any pre-sales or claims related questions - they’re always more than happy to help.  
 
Lesley Murphy Stephen Betteridge Nigel Campbell
Medical Underwriter Medical Underwriter Medical Underwriter
     
Carol-Anne Lyon James Dunworth Maxine Jannetta  
Medical Underwriter Claims Manager Claims Manager  
     
Stuart McGrath Natalia Kozlowska Eric Purdy
Claims Manager Claims Manager Claims Manager
     
Megan Marshall Nicola Dixon Sam Rose
Claims Manager Junior Claims Assessor Junior Claims Assessor
     
Sharron Alexis Megan Pearce Karen McFarlane
Claims Administrator Claims Administrator Claims Administrator

If you want to speak to our Claims and Underwriting Team please call 01234 358344  or email claims@britishfriendly.com and they will be happy to help.


 

Member Services Team

Our Member Services Team are your client’s first point of contact with the Society once they’ve made an application. They ensure that your client’s application is processed quickly and put on risk as soon as possible. If you have any questions about the progress of your client’s application, give our Member Services Team a call and they’ll be happy to give you an update. They are also available to answer any questions your clients may have about the terms of their policy and to make any changes to policy details once on risk.
 
Clare Simpson Kaysha Banton Fiona Hatfield
New Business Supervisor New Business Administrator Admin Support
     
Kalpana Mistry Brenda Peterson Norma Chung-Bardalez
Membership Services Supervisor Membership Services Administrator Membership Services Administrator
     
Wendy Cartwright Adam Rowles Laura Godsall
Membership Services Administrator Retention Specialist Senior Member Experience and People Executive      
     
Philipa Wilson Rosie Ram  
Admin Support Admin Support  

If you want to speak to our Member Services Team please call 01234 358344  or email enquiries@britishfriendly.com and they will be happy to help.