Our People
If you want to speak to the decision makers so you can get answers quickly...the feeling's mutual
Executive Team |
|||
| Simon Owens | Natalie Summerson | Lorraine Donald | Reeshi Harania |
| Chief Executive Officer | Sales and Marketing Director | Operations Director | Risk & Compliance Director |
Senior Management Team |
|||
| Nicola Herbert | Maxine Jannetta | Lauren Davison | Meredith Illman |
| Head of Technology & Change | Head of Claims | Head of Compliance | Head of Marketing |
| Doug Sinclair | Heather Kombo | Adam Shipton | Laura Godsall |
| Pricing and Reporting Manager | Financial Controller | Head of National Partnerships | Senior Member Experience Executive & People Executive |
Sales & Marketing Team |
|||
| We have a dedicated Sales and Marketing Team that make time to understand your business and help turn your clients and potential clients into satisfied members. Our Sales and Marketing Team are easy to get hold of and will help guide you through the process of registering with us, answering any of your questions about our procedures or products, arranging bespoke training sessions with our Account Managers and putting you in touch with other key decision makers. | |||
| Debbie Bonser | Katie Perry | Georgia StLedger | |
| Senior National Account Manager (Midlands) | Partnership Support Manager | Network Support Executive | |
| Lewis Donald | Pouja Ram | Scott Younger | |
| Partnership Support Executive | Digital Marketing Executive | Marketing Communications Executive | |
If you want to speak to our Distribution Team please call 01234 358344 or email sales@britishfriendly.com and they will be happy to help. Alternatively for marketing related queries, you can speak to our Marketing Team please call 01234 358344 or email marketing@britishfriendly.com and they will be happy to help.
Underwriting and Claims Team |
|||
| Our Underwriters and Claims Assessors work hard to ensure your clients are able to get the cover they need by recommending the best options to suit the needs of each individual applicant. Ask to speak with our Underwriters and Claims Assessors if you have any pre-sales or claims related questions - they’re always more than happy to help. | |||
| Lesley Murphy | Sharon Lissaman | ||
| Medical Underwriter | Medical Underwriter | ||
| Stuart McGrath | Natalia Kozlowska | James Dunworth | |
| Claims Manager | Claims Manager | Claims Manager | |
| Debbie Elms | Nicola Dixon | Gary Gilmore | |
| Claims Manager | Junior Claims Assessor | Claims Manager | |
| Norma Chung-Bardalez | Megan Pearce | Sam Rose | |
| Claims Administrator | Claims Administrator | Junior Claims Assessor | |
| Karen McFarlane | Sharron Alexis | ||
| Claims Administrator | Claims Administrator | ||
If you want to speak to our Claims and Underwriting Team please call 01234 358344 or email claims@britishfriendly.com and they will be happy to help.
Member Services Team |
|||||
| Our Member Services Team are your client’s first point of contact with the Society once they’ve made an application. They ensure that your client’s application is processed quickly and put on risk as soon as possible. If you have any questions about the progress of your client’s application, give our Member Services Team a call and they’ll be happy to give you an update. They are also available to answer any questions your clients may have about the terms of their policy and to make any changes to policy details once on risk. | |||||
| Clare Simpson | Kaysha Banton | Fiona Hatfield | |||
| New Business Supervisor | New Business Administrator | Admin Support | |||
| Kalpana Mistry | Brenda Peterson | Laura Godsall | |||
| Membership Services Supervisor | Membership Services Administrator | Senior Member Experience & People Executive | |||
| Wendy Cartwright | Rosie Ram | Adam Rowles | |||
| Membership Services Administrator | Membership Services Administrator | Retention Specialist | |||
If you want to speak to our Member Services Team please call 01234 358344 or email enquiries@britishfriendly.com and they will be happy to help.